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Insights & Trends | Conversational AI Blog | SiteStaff Chat, SSC.AI
Jan 2025 Chat
Hi there! I was hoping to have more information on your community! As far as pricing, availablity, floor plans, etc. I was on the website exploring and figured I would reach out for more information! I also was hoping your community had availability right now, some are wanting me to put a deposit down and are wanting me on a waitlist... I am inquiring for my nana Cheryl XXXX and she is 85 years old and currently is in the Lowell area by the Target and my sister currently lives with her, but we are looking for a place that has assited living as well as memory care, since dementia does run in our familly.
Hi there!
Thank you for reaching out to us on behalf of your Nana! I am so glad that she has you to assist her with this search.
Is there a location you are inquiring about today?
Absolutely! She helped raise my sister and I so this is literally the least we can do for her !
I was hoping to get information on The Residence at Freeman Lake
North Chelmsford, MA
Is there a price sheet with floor plans and pricing and basic information on the community you can send to my email address? [email provided]
I think that is so sweet! I love that for you and your sister. My nana also has a special place in my heart. I am so glad you chose to inquire with us.
We know cost is an important factor in your decision. Our all-inclusive Assisted Living includes meals, utilities, housekeeping, activities, and more! As the pricing and availability changes frequently I'd like to put you in touch with our Sales Director for the most up-to-date details. I will share your email address with our Sales Director so that they can send you that pricing information. I will make note that you are also interested in possible memory care for the future as well. Do I have the pleasure of chatting with Ashley today?
Okay that works for me! I wasn't sure how to go about this, all new to me lol. My name is Ashley XXXXX yes ma'am ! Do you know if the sales director will be in contact with me today or when should I expect to hear back?
Perfect! And it is lovely to meet you, Ashley. We understand that this search can feel overwhelming especially when you're first starting your search. Hopefully, we can be a good fit and help you with this and keep it as simple and stress-free as possible. Our Sales Director tries to follow up as soon as possible, but if you would like, I can try to connect you with them via phone now. I would just need the number that is best to connect you with.
Thank you so much you have been so helpful! my phone number is [phone number provided]
It is my pleasure! That is what we are here for. Would you like for me to try to connect you we the Sales Director now?
Yes please!
I will connect you with our community now. In just a moment your phone will ring, but I will remain here in our chat until I know we have you on the line. If we are unable to connect with the Sales Director now, I will get all your information sent over to them and they will follow up with you as soon as they can.
Okay, sounds good! Thank you
It looks like our Sales Director is currently unavailable. I will go ahead and get all of this sent over to the Sales Director for you. With that in mind, we do offer tours of our community. It's a great way to see our community, the different floorplans in person, and all of the amenities that we have to offer. It's also a great time to sit with our Sales Director and have any specific questions or concerns answered in detail as well. I would be happy to tentatively schedule that for you, and when the Sales Director follows up with you, they will be able to confirm the time and date if you would like.
Yes, I do want to tour! I am not sure if I am going to go tour with my sister, or have her just go. I am currently in the Kansas City area for employment, but I visist vwer often! I am using PTO days I think the end of February so maybe we can schedule something at that time! I am just wanting to get basic pricing information, just to make sure she can afford it and all before we schedule a tour :)
I completely understand! In that case, I will get your contact information sent over to the Sales Director and they will follow up with you with that pricing and other details. Then if you would like to move forward, they can help you schedule that tour. Does that sound okay?
That works for me!
Perfect! I will go ahead and do that and the Sales Director will follow up with you as soon as they can. In the meantime, is there anything else I may be able to assist you with today, Ashley?
I think that is all for now! Thank you so much again, you have been so helpful. I really do appreciate the fast response!
It is my pleasure! Thank you so much for chatting with me and I hope you have a wonderful rest of your day!
Thank you so much and you too!!
Visitor has closed the chat window
October 2024 Chat
Which property is closest to Queen & woodbine Toronto east
Hi there!
hello
We have a community called Queens Estates located at 265 Queens Drive, Toronto, ON, M6L 3C6
Is this the community you are interested in?
What's the difference between community and assisted living home
Or are you asking me about the area?
Yes I am interested in booking an appointment that provides assisted living. BUT must be within a 20-30 min drive of queen/woodbine
We call ourselves communities, but we offer Assisted Living and Memory Care at Queens Estates.
OK perfect
Brett do you know the average cost at Queens for assisted living
I can check on pricing for you! Who am I chatting with, today?
My father is currently at Hazelton lanes and has been just over a year at $9K per month.
This must stop
I need to find something around $5-6K
Oh my goodness! I can see why he would want to move! Pricing for our Assisted Living starts at $4500 per month. This includes all meals, weekly housekeeping, daily organized recreation programs, 24-hour access to professional health and well- ness, an emergency call system, and more!
How soon are you interested in seeing him move into a new place to call home?
Yesterday!! lol
Obviously mom & I are starting from scratch looking for a place
I understand! He sounds very lucky to have you watching out for him!
So I wanted to book an appt to visit 3 places same day.
You have no idea
Who do I contact
I understand! I can send you this virtual tour link, but I would be happy to ask our Community Relationship Specialist to reach out to you to schedule a visit!
Would you like our Community Relationship Specialist to reach out to you?
If your specialist sends a text to
Specialist cannot text or call prior to 5pm or should I just call at the appropriate time for Tanya?
Great! Would you like to add your email address and fathers name to your contact information? We like to refer to residents and potential residents by name as we learn more about them.
Tanya (last name given)
father Rick
Thanks, Tanya. Our office hours are 9a-5p, but they may be able to text you after 5! Would email communication be easier for you?
I can also get our community phone number for you, just in case you find some time and want to reach out. :) Brett: That number is 416-234-0363.
And you can virtually tour here https://my.matterport.com/show/?m=bXP7FD189kJ
Ya!!!! perfect thanks so much Brett man oh man for a chat specialist you are so compassionate. They found the right guy to do this job again thank you so so much
Ok I got what I need have a great day
It was my pleasure! Our Community Relationship Specialist will reach out to you soon! Can I do anything else for you while we are still chatting?
Thank you very much for saying that, by the way. It just made my day. :)
Oh, sorry! Can I get your email address?
No thank you honestly I talk too billions of people and YOU my friend are so sincere coming across the miles on this screen
(email given)
Ok thank you again Brett, keep on making it a better world one call at time! xo
Thank you for sharing that with me! You have been wonderful to chat with! I love to help people when I can! I will send your information to our Community Relationship Specialist now! Thank you for allowing me to assist you, and I hope you have an amazing rest of your day! If you have any more questions, please feel free to chat in again, we would love to hear from you.
November 2024 Chat
I'm an 80 year old senior who currently lives in Oceanside CA and am interested in an active senior community in the Thousand Oaks area.
Hi there!
Hi
Thank you for reaching out to us about a new place to call home!
We have two locations in Thousand Oaks. I am happy to gather some information for you.
Who do I have the pleasure of chatting with today?
Jill XXXXXXX, a widow who is able to care for herself
It is lovely to meet you, Jill!
Both of our locations offer Independent Living. The Hillcrest com- munity has an arts and crafts room, salon, day spa, fitness center, games and game room, social outings, Educational, fitness, and cultural programs, and so much more!
May I ask how soon you hope to be settled into a new place to call home? Visitor In January if possible but finding the right place is more important than moving. Now I live in Ocean Hills Country Club in Oceanside so I'm o.k. for housing now.
I appreciate you confirming this with me.
I will be in the area for Christmas week and would love to see our independent facility while I'm there?
You took the words right out of my mouth! We would love to invite you to come for a visit! It's a great way to see everything we have to offer.
Would you like to see both communities in one day, or would you like to tour on different days?
One day works. I'm open on 12/24 or 12/27 if either of those dates works for your organization
Okay great! I will tentatively schedule a tour for 12/27 for both locations. Is there a time that works best for you as well?
Anytime after 10 a.m. so I can be sure and get there.
Great! I will tentatively schedule a tour for 10am on 12/27 at our Hillcrest community and 11:30 for our Grand Oaks community and our Community Sales Directors will follow up with you to confirm those times. Is there a phone number and email address I can share with them that would be best to reach you?
Of course, they are "[email provided] and [phone number provided] for my cell.
Perfect! Thank you so much for sharing this with me. I will get all of this sent over to our Community Sales Directors and they will follow up with you as soon as they can. Have you had a chance to review our pricing? I am happy to gather that for you while we are on chat if you would like.
No, I'd love to see your pricing.
Great! Let me gather that for you.
Pricing at our Grand Oaks community starts at $4495 per month for a studio. Rates can vary based on the type of care needed, if any, and the size of the apartment. Our pricing covers basic utilities, housekeeping, all meals, transportation, events, and more! Pricing at our Hillcrest community starts at $4395 per month for a one bedroom. This includes everything mentioned above as well.
Thanks, that is perfect and well within my budget. I have a car; can I bring it and house it at either facility?
Great! Yes! You are more than welcome to bring your own car. We do offer onsite, surface parking for our residents. We do also offer transportation if you should need/want to use it.
Perfect.....thanks So I will wait to hear from your Community Sales Office.
That sounds perfect! I will get everything sent over to them and they will follow up with you as soon as they can! Is there anything else I can assist you with today, Jill?
No you did a marvelous job.
I appreciate you saying that! Thank you so much for chatting with me today and I hope you have a wonderful holiday!
Same to you....enjoy your turkey or whatever you have.
Visitor has closed the chat window
December 2024 Chat
Hi, I'd like to schedule an appointment
Hi there!
hello!
Have you been in to see us in the past?
No, I have not. I'm actually inquiring and hoping to schedule an appointment for my boyfriend at his request. ha I have a few questions if you don't mind?
I would be happy to help. I love that you are doing this for him. It's not unusual for the guys to avoid making an appointment for themselves. :)
How can I help?
RIGHT! Men...pfft! No offense! Haha But thank you!! So, he is deathly afraid of dentists and receiving dental work - wants to be "out" during any procedures. He is having a lot of difficulty with his mouth; he has some sort of open sore on his bottom gum line, he apparently has a lot of blood that accumulates in his mouth all day long, his gums are receding and he has some teeth that need pulled, and I'm sure some other things, but that's the gest of it - however, he has no dental insurance.
Thank you for that information. He does need to be seen! Dental health is so important because it can cause other health issue. By the way, no offense taken, my husband is the same way. Haha. I can tell you that as a new patient his first exam is going to be free. We also use I.V. Sedation for our procedures. We are a no fear dental service!
We have some financing options as well.
Our Patient Coordinator will be happy to go over all of this during his free exam!
Thank you for this information, and I'm glad your husband has you, as I'm sure he is glad too! But this sounds great - is there any way I can get something scheduled for the first exam for him?
I can actually connect you to the office through the chat feature! Can I get your name and phone number? I will also ask that you provide his name and contact number so we have it for his file.
yes of course!! My name is Xxxxxx Xxxxx - [phone number provided] and his name is Xxxxx Xxxxx - [phone number provided]
Thank you so much, Xxxxxx. Are you free to speak on the phone now?
I'm not at the moment - but for scheduling and all that, if you're able to call him I think he is available to chat now and should be able to take it from here!
I would be happy to have them give him a call! Is there anything else I can help you with before I close our chat?
no, you have been an amazing help! Thank you so much!
Thank you for being so kind! I am thrilled that I was able to help! I hope you have a great day!
Thank you so much! You have a great day too!!
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