About Us​

 

Founded in 2011 by Bill Jennings, SSC.AI emerged from years of industry experience, driven by a vision of benefiting every stakeholder. Our AI-driven Integrated Conversational Platform (ICP) revolutionizes user engagement and lead generation, attracting qualified leads and enhancing customer support. Experience seamless communication and unparalleled growth with SSC.AI

Our Success Story

Welcome to SSC.AI, where over three decades of business experience meets cutting-edge technology to revolutionize customer interactions. Founded in 2011 by Bill Jennings, our company was built on the principles learned over years in the industry. Bill’s vision was to establish a company where every stakeholder benefits, bringing forward the best practices and eliminating the questionable ones.

Thirteen years later, SSC.AI has emerged as a leader in Live Chat services for top-tier businesses, offering a stellar value proposition grounded in excellence. Our well-educated, American chat hosts are dedicated to providing personalized experiences that make a significant impact, boosting conversion rates and profitability for our clients.

At SSC.AI, we seamlessly integrate the human touch with cutting-edge conversation AI technology to deliver responsive and precise support, enhancing the visitor experience and boosting operational efficiency. Our mission is to lead the world in personalized customer engagement, empowering businesses to build genuine connections with their customers through intelligent conversational interfaces. Join us in revolutionizing customer service, where every AI-driven conversation is impactful and every visitor is cherished. SSC.AI is dedicated to delivering positive outcomes through our unwavering commitment to excellence in conversation AI.

Attracting Visitors. Nurturing Customers.

At SSC.AI, our live agents are not just skilled responders; they’re conversion specialists. Each member of our team is college-educated, fluent in English, and based in the United States. They undergo industry-specific training that sharpens their ability to not only answer queries but also to drive meaningful engagement. Their expertise lies in forging relationships that directly enhance business outcomes, turning interactions into valuable conversions for your company.

ICP: Enhancing Customer Interaction

We focus on enhancing customer service with our automated chat solutions. These advanced chat systems are available 24/7, providing instant answers to help visitors anytime. This setup boosts efficiency and makes accessing information easier, ensuring customers can find help whenever they need it.

Our conversational platform is central to our approach. They’re built to quickly resolve inquiries and help visitors navigate your website smoothly. They learn from each interaction, adjusting to user needs and preferences to offer a more personalized experience. Discover how our automated chats can improve customer support and increase engagement with your audience.

Leadership Team

Bill Jennings
Bill Jennings Chief Executive Officer
Michelle Korb
Michelle Korb Chief Operations Officer
Wendi Jennings
Wendi Jennings Chief Financial Officer
Gaurav Basra
Gaurav Basra Chief Technology Officer

Sales Team

Jennifer Ptacek
Jennifer Ptacek National Sales Representative
Marc Cherabie
Marc Cherabie National Sales Representative
Lindsi Jennings
Lindsi Jennings Executive Sales Representative
Travis Leslie
Travis Leslie Executive Sales Representative

Client Success Team

Allison Maunder
Allison Maunder Director
Kelley Bryson
Kelley Bryson Client Success Associate
Julia Opella
Julia Opella Quality Control Specialist

Live Chat Operations

Jennifer Manmano
Jennifer Manmano Director – Chat Host Operations
Melissa Pietkiewicz
Melissa Pietkiewicz Creative Director

Marketing & Public Relations

Marisa Huston
Marisa Huston Marketing & Public Relations