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Customer Conversations That Convert:
Best Chat Highlights

See how our Chat Operators make a difference! These chat windows demonstrate how our operators efficiently handle diverse customer queries, providing prompt and accurate solutions that exceed customer expectations.

November 2024 Chat

December 2024 Chat

October 2024 Chat

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October 2024 Chat

Which property is closest to Queen & woodbine Toronto east

Visitor

Hi there!

Brett

hello

Visitor

We have a community called Queens Estates located at 265 Queens Drive, Toronto, ON, M6L 3C6

Brett

Is this the community you are interested in?

Brett

What's the difference between community and assisted living home

Visitor

Or are you asking me about the area?

Visitor

Yes I am interested in booking an appointment that provides assisted living. BUT must be within a 20-30 min drive of queen/woodbine

Visitor

We call ourselves communities, but we offer Assisted Living and Memory Care at Queens Estates.

Brett

OK perfect

Visitor

Brett do you know the average cost at Queens for assisted living

Visitor

I can check on pricing for you! Who am I chatting with, today?

Brett

My father is currently at Hazelton lanes and has been just over a year at $9K per month.

Visitor

This must stop

Visitor

I need to find something around $5-6K

Visitor

Oh my goodness! I can see why he would want to move! Pricing for our Assisted Living starts at $4500 per month. This includes all meals, weekly housekeeping, daily organized recreation programs, 24-hour access to professional health and well- ness, an emergency call system, and more!

Brett

How soon are you interested in seeing him move into a new place to call home?

Brett

Yesterday!! lol

Visitor

Obviously mom & I are starting from scratch looking for a place

Visitor

I understand! He sounds very lucky to have you watching out for him!

Brett

So I wanted to book an appt to visit 3 places same day.

Visitor

You have no idea

Visitor

Who do I contact

Visitor

I understand! I can send you this virtual tour link, but I would be happy to ask our Community Relationship Specialist to reach out to you to schedule a visit!

Brett

Would you like our Community Relationship Specialist to reach out to you?

Brett

If your specialist sends a text to Tanya after 5pm as its always a full day of zoom meetings, I am sure we can get the ball rolling here.

Visitor

Specialist cannot text or call prior to 5pm or should I just call at the appropriate time for Tanya?

Visitor

Great! Would you like to add your email address and fathers name to your contact information? We like to refer to residents and potential residents by name as we learn more about them.

Brett

Tanya (last name given)

Visitor

father Rick

Visitor

Thanks, Tanya. Our office hours are 9a-5p, but they may be able to text you after 5! Would email communication be easier for you?

Brett

I can also get our community phone number for you, just in case you find some time and want to reach out. :) Brett: That number is 416-234-0363.

Brett

And you can virtually tour here https://my.matterport.com/show/?m=bXP7FD189kJ

Brett

Ya!!!! perfect thanks so much Brett man oh man for a chat specialist you are so compassionate. They found the right guy to do this job again thank you so so much

Visitor

Ok I got what I need have a great day

Visitor

It was my pleasure! Our Community Relationship Specialist will reach out to you soon! Can I do anything else for you while we are still chatting?

Brett

Thank you very much for saying that, by the way. It just made my day. :)

Brett

Oh, sorry! Can I get your email address?

Brett

No thank you honestly I talk too billions of people and YOU my friend are so sincere coming across the miles on this screen

Visitor

(email given)

Visitor

Ok thank you again Brett, keep on making it a better world one call at time! xo

Visitor

Thank you for sharing that with me! You have been wonderful to chat with! I love to help people when I can! I will send your information to our Community Relationship Specialist now! Thank you for allowing me to assist you, and I hope you have an amazing rest of your day! If you have any more questions, please feel free to chat in again, we would love to hear from you.

Brett

November 2024 Chat

I'm an 80 year old senior who currently lives in Oceanside CA and am interested in an active senior community in the Thousand Oaks area.

Visitor

Hi there!

Jacqui

Hi

Visitor

Thank you for reaching out to us about a new place to call home!

Jacqui

We have two locations in Thousand Oaks. I am happy to gather some information for you.

Jacqui

Who do I have the pleasure of chatting with today?

Jacqui

Jill XXXXXXX, a widow who is able to care for herself

Visitor

It is lovely to meet you, Jill!

Jacqui

Both of our locations offer Independent Living. The Hillcrest com- munity has an arts and crafts room, salon, day spa, fitness center, games and game room, social outings, Educational, fitness, and cultural programs, and so much more!

Jacqui

May I ask how soon you hope to be settled into a new place to call home? Visitor In January if possible but finding the right place is more important than moving. Now I live in Ocean Hills Country Club in Oceanside so I'm o.k. for housing now.

Jacqui

I appreciate you confirming this with me.

Jacqui

I will be in the area for Christmas week and would love to see our independent facility while I'm there?

Visitor

You took the words right out of my mouth! We would love to invite you to come for a visit! It's a great way to see everything we have to offer.

Jacqui

Would you like to see both communities in one day, or would you like to tour on different days?

Jacqui

One day works. I'm open on 12/24 or 12/27 if either of those dates works for your organization

Visitor

Okay great! I will tentatively schedule a tour for 12/27 for both locations. Is there a time that works best for you as well?

Jacqui

Anytime after 10 a.m. so I can be sure and get there.

Visitor

Great! I will tentatively schedule a tour for 10am on 12/27 at our Hillcrest community and 11:30 for our Grand Oaks community and our Community Sales Directors will follow up with you to confirm those times. Is there a phone number and email address I can share with them that would be best to reach you?

Jacqui

Of course, they are "[email provided] and [phone number provided] for my cell.

Visitor

Perfect! Thank you so much for sharing this with me. I will get all of this sent over to our Community Sales Directors and they will follow up with you as soon as they can. Have you had a chance to review our pricing? I am happy to gather that for you while we are on chat if you would like.

Jacqui

No, I'd love to see your pricing.

Visitor

Great! Let me gather that for you.

Jacqui

Pricing at our Grand Oaks community starts at $4495 per month for a studio. Rates can vary based on the type of care needed, if any, and the size of the apartment. Our pricing covers basic utilities, housekeeping, all meals, transportation, events, and more! Pricing at our Hillcrest community starts at $4395 per month for a one bedroom. This includes everything mentioned above as well.

Jacqui

Thanks, that is perfect and well within my budget. I have a car; can I bring it and house it at either facility?

Visitor

Great! Yes! You are more than welcome to bring your own car. We do offer onsite, surface parking for our residents. We do also offer transportation if you should need/want to use it.

Jacqui

Perfect.....thanks So I will wait to hear from your Community Sales Office.

Visitor

That sounds perfect! I will get everything sent over to them and they will follow up with you as soon as they can! Is there anything else I can assist you with today, Jill?

Jacqui

No you did a marvelous job.

Visitor

I appreciate you saying that! Thank you so much for chatting with me today and I hope you have a wonderful holiday!

Jacqui

Same to you....enjoy your turkey or whatever you have.

Visitor

Visitor has closed the chat window

Visitor

December 2024 Chat

Hi, I'd like to schedule an appointment

Visitor

Hi there!

Curtis

hello!

Visitor

Have you been in to see us in the past?

Curtis

No, I have not. I'm actually inquiring and hoping to schedule an appointment for my boyfriend at his request. ha I have a few questions if you don't mind?

Visitor

I would be happy to help. I love that you are doing this for him. It's not unusual for the guys to avoid making an appointment for themselves. :)

Curtis

How can I help?

Curtis

RIGHT! Men...pfft! No offense! Haha But thank you!! So, he is deathly afraid of dentists and receiving dental work - wants to be "out" during any procedures. He is having a lot of difficulty with his mouth; he has some sort of open sore on his bottom gum line, he apparently has a lot of blood that accumulates in his mouth all day long, his gums are receding and he has some teeth that need pulled, and I'm sure some other things, but that's the gest of it - however, he has no dental insurance.

Visitor

Thank you for that information. He does need to be seen! Dental health is so important because it can cause other health issue. By the way, no offense taken, my husband is the same way. Haha. I can tell you that as a new patient his first exam is going to be free. We also use I.V. Sedation for our procedures. We are a no fear dental service!

Curtis

We have some financing options as well.

Curtis

Our Patient Coordinator will be happy to go over all of this during his free exam!

Curtis

Thank you for this information, and I'm glad your husband has you, as I'm sure he is glad too! But this sounds great - is there any way I can get something scheduled for the first exam for him?

Visitor

I can actually connect you to the office through the chat feature! Can I get your name and phone number? I will also ask that you provide his name and contact number so we have it for his file.

Curtis

yes of course!! My name is Xxxxxx Xxxxx - [phone number provided] and his name is Xxxxx Xxxxx - [phone number provided]

Visitor

Thank you so much, Xxxxxx. Are you free to speak on the phone now?

Curtis

I'm not at the moment - but for scheduling and all that, if you're able to call him I think he is available to chat now and should be able to take it from here!

Visitor

I would be happy to have them give him a call! Is there anything else I can help you with before I close our chat?

Curtis

no, you have been an amazing help! Thank you so much!

Visitor

Thank you for being so kind! I am thrilled that I was able to help! I hope you have a great day!

Curtis

Thank you so much! You have a great day too!!

Visitor

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YellowTelescope

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Citizen 55 Marketing

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Upswell Marketing

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