Empathy Starts with Clarity.
At SiteStaff Chat, we believe every interaction counts — and that includes making sure you understand how our solutions work. Below are answers to the most common questions we receive from businesses across industries.
General Questions
What is SiteStaff Chat?
SiteStaff Chat is a human-powered, empathy-first live chat and virtual sales solution that helps businesses engage website visitors, capture leads, and improve conversions.
Who uses SSC services?
We serve a wide range of industries, including healthcare, senior living, legal, aesthetics, dentistry, and travel & hospitality. Our solutions are tailored to meet the unique needs of each industry.
How do SSC services differ from chatbots?
Unlike automated bots, our chat hosts and virtual sales assistants are real humans trained in empathy and industry-specific knowledge. Every conversation is designed to understand the visitor, guide them to the right next step, and convert interest into action.
Live Chat Questions
Are your live chat hosts U.S.-based?
Yes. All of our live chat hosts are U.S.-based and fully trained to represent your brand with empathy and professionalism.
Do you offer 24/7 chat coverage?
Absolutely. Our live chat operates around the clock to ensure you never miss an opportunity, even outside business hours
Is the chat HIPAA-compliant?
Yes. For healthcare and aesthetics clients, all interactions are HIPAA-compliant, ensuring patient privacy and data security.
Virtual Sales Assistant (VSA) Questions
What is a Virtual Sales Assistant?
A VSA is a trained professional who acts as an extension of your sales team, engaging website visitors, qualifying leads, and guiding them toward consultations, demos, or bookings
How do VSAs qualify leads?
VSAs ask relevant questions to understand visitor intent, capture key information, and ensure only qualified prospects are sent to your sales team.
Can VSAs integrate with my CRM?
Yes. Our VSAs seamlessly integrate with HubSpot, Salesforce, or other CRM systems for real-time lead delivery.
Insights & Integration Questions
What analytics do you provide?
SSC offers real-time dashboards that track live chat and VSA performance, visitor engagement, and lead conversion metrics.
Can I customize reports?
Yes. Dashboards and reports can be tailored to focus on metrics that matter most to your business.
Do you integrate with my existing tools?
Yes. SSC integrates with popular CRMs, marketing automation tools, and other systems to streamline workflows and ensure data flows seamlessly.
Benefit Calculator Questions
What is the Benefit Calculator?
The Benefit Calculator helps businesses and prospects estimate the potential ROI of using SSC solutions, showing the value of increased leads, conversions, and operational efficiency.
Can it be customized for my business?
Yes. The calculator can be tailored to reflect your industry, pricing, and lead metrics to provide accurate projections.
Other Questions
How quickly can I get started with SSC?
Once your account and website integration are set up, you can be live within days — depending on the complexity of your setup and customization needs.
Who manages content for my website chat?
SSC provides the chat hosts and VSA scripts. Clients typically manage blog content internally, though we can collaborate if content creation support is required.
What kind of support does SSC offer post-launch?
We provide ongoing technical support, dashboard assistance, and guidance for optimizing chat and VSA performance.
Still have questions?
We’re here to help. Get personalized answers and see SSC in action.