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Privacy Policy

Privacy Policy

Last Updated: 11/14/2025
SiteStaff Chat, LLC
www.sitestaffchat.com

1. Introduction

SiteStaff Chat, LLC (“SiteStaff Chat,” “SSC,” “we,” “our,” or “us”) provides live, empathetic, human-powered chat services and AI-enhanced conversational tools to businesses throughout the United States. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, www.sitestaffchat.com (the “Site”), or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

We collect personal information when you:

  • Fill out a contact form

  • Request a demo

  • Subscribe to our communications

  • Interact with our live chat (human or AI)

  • Communicate with our team

This may include:

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Message content

B. Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and analytics tools, including:

Google Analytics

  • IP address (anonymized where required)

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referral source

HubSpot

  • Form submissions

  • Engagement with emails (opens, clicks)

  • Website activity tied to a visitor profile (if opted-in or consenting)

Live Chat (Human + AI)

We collect:

  • Chat transcripts

  • Any contact information voluntarily provided in the conversation

  • Engagement and usage behavior

C. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance

  • Analyze user behavior

  • Personalize content

  • Collect analytics data

You may disable cookies in your browser settings, though some features may not function properly.

3. How We Use Your Information

We use collected information to:

  • Provide and improve our services

  • Respond to inquiries or support requests

  • Schedule demos or consultations

  • Improve website experience and performance

  • Analyze traffic and marketing effectiveness

  • Send relevant communications (you may opt out anytime)

We never sell personal data.

4. How We Share Your Information

We may share your information with:

Trusted Service Providers

  • Google Analytics (site analytics)

  • HubSpot (CRM, email communication, and marketing automation)

  • Live Chat platform technologies (to deliver real-time chat services)

These providers only receive the minimum information necessary and operate under contractual privacy safeguards.

Legal, Compliance & Protection

We may disclose information if required to:

  • Comply with laws or legal requests

  • Protect our rights, property, or safety

  • Prevent fraud or abuse

We do not sell, rent, or trade your personal information.

5. Data Security

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While no method is 100% secure, we follow industry-standard practices.

6. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to the data we hold about you

  • Request correction or deletion

  • Opt out of marketing communications

  • Opt out of data processing for targeted advertising

  • Request a copy of your data

To exercise these rights, contact us at:

📧 support@sitestaffchat.com

7. Children’s Privacy

Our website and services are not directed toward children under 16. We do not knowingly collect personal information from children.

8. Data Retention

We retain personal information only as long as necessary for:

  • Providing services

  • Fulfilling legal requirements

  • Business operations

Chat transcripts may be stored according to customer contracts and internal operational needs.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

SiteStaff Chat, LLC
📧 support@sitestaffchat.com
🌐 www.sitestaffchat.com

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